Community Benefit

Our Mission

The objective of the Community Benefit program at Hartford HealthCare and Hartford Hospital is to ensure a strategic approach to community benefit planning, implementation and evaluation through system-wide oversight and guidance in assessing community health needs to improve the health of the individuals and communities it serves and to enhance health access regardless of ability to pay.

What is Community Benefit?

Community benefits are programs or activities that provide treatment or promote health and healing as a response to identified community needs in such a way as to improve residents’ access to health care services, enhance the health of the community, advance medical or health knowledge, or relieve/reduce the burden on government or other community efforts. Hartford Hospital’s community benefits include education, charity care, subsidized health services, community health improvement activities and more.

Download the 2013 Hartford HealthCare Community Benefit Report

Charity Care and Means-Tested Programs
Charity care at cost 8,960,183
Unreimbursed Medicaid 42,660,979
Unreimbursed costs
- other means-tested government programs
Total Charity Care and Means-Tested Programs 51,621,162
Other Benefits
Community health improvement services and community benefit operations 6,665,796
Health professions education 36,273,588
Subsidized health services 3,492,073
Research 12,726,896
Cash and in-kind contributions to community groups 7,794,220
Total Other Benefits 66,952,573
Total 118,573,735

In our daily lives, each of us reveals who we are by what we do. Our actions, even more than our words, show those around us what we believe in, what we value and who we are at our very core. The same is true of organizations, and it’s certainly true of Hartford Hospital. Everything we do, whether it’s in a patient’s hospital room or in the barbershops, community centers and church halls of Hartford, reflects this hospital’s core values: Integrity, Safety, Caring and Excellence.

In this report you’ll read about some of the ways we live out our values in the community of which we have been an integral part— for more than 150 years. With those values in mind, we reach out to do what is right; to protect people from illness, injury or detrimental environments; to provide the care even the most vulnerable among us deserve; and to offer the very best of ourselves in everything we do.

Just as our values are woven into our work in the community, our involvement in the community is woven into our identity as a hospital. Contributing to the health and well-being of our neighbors isn’t just something we do; it’s who we are. Hartford Hospital and its efforts to benefit the community are as inextricably linked today as they have been since the community created this hospital in 1854.

In 2013 Hartford Hospital invested over $118 million in community benefit activities. We are proud of that figure, of course, but more than that, we are gratified to have had the opportunity again to make tangible, positive differences in the lives of thousands of our neighbors.

Jeffrey Flaks
EVP and COO,
Hartford HealthCare
Yvette Melendez
VP of Goverment & Community
Alliances, Hartford Hospital

Community Outreach