Guidance For Transplant Population at Risk for Serious Illness from COVID-19

COVID-19 HotlineWe know you may be concerned about the outbreak of novel coronavirus (COVID-19), and its implications for the health of you and your loved ones. Your safety and well-being are our top priority.

Our hospitals and clinics remain open for now, and we are screening all patients for fever and respiratory symptoms before appointments or procedures, and have implemented new restrictions on those visiting patients at our hospitals and clinics to reduce health risks for everyone.

Unfortunately, we don't expect that the COVID-19 crisis will be short-lived.

Knowing there are many questions about the virus and its potential effects, we set up an around-the-clock hotline where callers may speak with HHC clinical experts for answers to questions. Feel free to reach out to them at 860.972.8100 if you have concerns.

We also provide on-line resources on our public website, in both English and Spanish. This comprehensive resource is updated regularly and designed with your questions in mind. To receive text alerts from HHC, text COVID19 to 31996 from your mobile device

If you think you're in a life-threatening situation, please call 9-1-1.

Currently, there is no vaccine to prevent the novel coronavirus infection. The best way to prevent infection is to take precautionary steps.

A New Kind of FiveHere are CDC recommendations to take everyday preventive actions to help prevent the spread of respiratory viruses:

  • COVID-19 is spread by large droplets within 6 feet distance and at this time we are unsure how long this virus can last on objects.
  • Avoid non-essential travel outside of house with the exception of work.
  • We CANNOT provide letters of exemption from work.
  • We CAN provide a letter that will give information to your employer that states that you are “high risk” category for the COVID-19 infection and that they should provide you with a position that avoids placing you in close contact with people ~6 feet distance. (working from home should be given strong consideration)
  • If “close-contact” is unavoidable at your current work situation, we advise you to practice good hand hygiene. If close contact is unavoidable, we suggest you stay home till your employer can move you into a different role.
  • Avoid touching your eyes, nose and mouth.
  • Wash your hands often with soap and water for 20 seconds or use hand sanitizer with at-least 60% alcohol concentration.
  • Clean and disinfect frequently touched objects and surfaces, like keyboards, phones, remote controls, handles, hand rails, faucets and door handles, and thoroughly wash glasses and utensils.
  • Cover your mouth and nose with a tissue when you cough or sneeze — or use the crook of your arm — and throw the tissue in the trash. Then wash your hands with soap and water.
  • Stay home when you’re sick.
  • Get a flu shot. If you have not received your Flu Vaccine, it is still not late
  • Get your Pneumonia shot. Pneumonia shot will not prevent you from getting the COVID-19 infection but can reduce your chance of being weakened , which makes the COVID-19 infection more dangerous
  • Don’t travel to places with widespread or sustained community transmission of the coronavirus. Reliable travel information can be found on the CDC's travel advisory page .
  • The CDC does not recommend the use of face masks for the general U.S. public to protect themselves from respiratory viruses, including the novel coronavirus.
  • If you have severe symptoms, such as difficulty in breathing, please call the numbers listed above for guidance on immediate medical care.
  • Ask your health care provider to write prescriptions for extra supplies ~30 days of medication to avoid trips to pharmacy for refills
  • Consider mail order medications as an alternative
  • Prepare a list of phone contacts, group texts with family or neighbors who can help you if you live alone and need assistance. Ask them to check up on you via texts, phone calls and make sure they do not drop by for visits.
  • Consider stocking up on extra food and personal hygiene ~2 weeks supply to cut down trips to the store
  • Avoid ride sharing, public transportation, Uber, taxis
  • Avoid sharing personal items with people in the household, such as towels, cups, spoons

Watch for symptoms and emergency warning signs

  • Pay attention for potential COVID-19 symptoms including, fever, cough, and shortness of breath. If you feel like you are developing symptoms, call your doctor.
  • If you develop emergency warning signs for COVID-19 get medical attention immediately
  • Warning signs include
    • Difficulty breathing or shortness of breath
    • Persistent pain or pressure in the chest
    • New confusion or inability to arouse


If the person bringing you to your scheduled appointment has symptoms of fever, cough or shortness of breath, please contact our office at 860.972.4219 and reschedule your appointment.