Patient Rights & Privacy

Patient Rights:

At Hartford Hospital, you have the right to:

  • Considerate and respectful care in a safe, comfortable environment.
  • Personal privacy and confidentiality.
  • Be treated with dignity.
  • Have your physician and a family member or other person of your choice notified of your admission to the Hospital.
  • Create an advanced directive.Know the names of health care providers and their role in your care.
  • Treatment by compassionate, skilled, qualified health professionals.
  • Be informed about and participate in your care and treatment plans.
  • Be free from seclusion and chemical or physical restraints of any kind that are not medically necessary and the least restrictive effective approach.
  • Be free from all forms of abuse or harassment.
  • Request medically appropriate and necessary treatment.
  • Refuse treatment as allowed by laws.
  • Know what safety measures may be used during your care.
  • Ask for a second opinion about your care.
  • Proper assessment and management of your pain or discomfort.
  • Request an interpreter.
  • Review and obtain copies of your medical records.
  • Receive treatment in an environment that is sensitive to your beliefs, values and culture
  • Be informed about the care you will need after discharge.
  • Receive information about and an explanation of your hospital bill.
  • Request that an autopsy be performed either here or arrange for any other institution of choice to perform.
  • Express a complaint or grievance by contacting the Patient Advocacy Department at 860.972.1100.
  • To contact the Connecticut Department of Public Health or the Joint Commission on Accreditation of Healthcare Organizations if you are not satisfied with the outcome of your grievance

​Patient Responsibilities:

At Hartford Hospital, these are your responsibilities as a patient:

  • Give us complete information about your medical history, including any medications you may be taking.
  • Tell us what you need. If you do not understand your care plan, ask questions.
  • Be part of your care. It is important for you to tell us how you want to partner in your care.
  • If you are not satisfied with your care, please tell us how we can improve.
  • Follow our guidance in helping you get well.
  • Be considerate of the rights of other patients, families and hospital personnel.
  • Give us any insurance information we need to help get your bill paid and fulfill financial obligations to the hospital.

For questions or more information about your Rights & Responsibilities, contact Patient Advocacy Department at 860.972.1100.

Also in Patient Rights & Privacy:

Message from Medicare

Your Rights as a Hospital Patient

Advance Directives

Your Rights To Make Health Care Decisions

Patient Privacy

Privacy is an integral part of Hartford Hospital’s mission to promote, restore, and maintain the health of the people we serve.

Statement of Non-Discrimination

Hartford HealthCare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.


Patients Rights & Privacy