Insurance & Managed Care Information

Hartford HealthCare’s hospitals and the Hartford HealthCare Medical Group participate in many insurance & managed care plans to make using our facilities and services as convenient as possible. Participation may vary by plan or product, or by facility, and is subject to change. Please contact your insurer to confirm your coverage, the participation status of a particular provider or facility, and whether an authorization or referral is needed.

Accepted Insurance Plans

Hartford HealthCare participates in most major health plans in Connecticut.  In addition, please review your health plan provider directory and/or consult with your health plan to confirm coverage.

Government Plans:
(including but not limited to)

  • Medicare
  • Medicaid CT (HUSKY)
  • Out-of-State Medicaid
  • TRICARE

Medical Commercial Plans:

  • Aetna
  • Anthem (now known as "Elevance")
  • Blue Cross and Blue Shield Association out of area program
  • Cigna
  • ConnectiCare
  • First Health
  • Health New England
  • United Healthcare/Oxford

Behavioral Health Plans:

  • Anthem Behavioral Health
  • Aetna Behavioral Health
  • Cigna Behavioral Health (Evernorth)
  • United Behavioral Health

Medicare Advantage Plan:

  • Aetna
  • Anthem
  • CarePartners of Connecticut
  • ConnectiCare
  • United
  • Tufts
  • WellCare

Managed Medicaid Plans:

  • Neighborhood Health Plan of RI
    • Only for HHCMG providers in Rhode Island, New London County, or Windham County

Worker's Compensation Plans:

  • Prime Health Services

If your managed care plan is not listed or if you have questions, please contact the Hartford HealthCare Patient Financial Services Customer Service.

For other questions regarding eligibility and coverage of services, please contact your health plan representative.

Keep informed on the health insurance market and its changes.

The Affordable Care Act (ACA) created guidelines for a new kind of marketplace for health insurance. 

  • Think of an exchange as an online marketplace. It’s a website where shoppers can research all their options and then buy health insurance.
  • The Affordable Care Act is expected to help increase access to health care. Health insurance exchanges will be an important part of that.
  • Depending on the type of insurance coverage you wish to purchase and your total household income, you may be eligible for reduced rates on the premiums you pay.

Inside Billing & Insurance: 

Financial Assistance

Hartford HealthCare is committed to meeting your healthcare needs and treating you with compassion from the bedside to the billing office. We realize that most medical expenses are the result of unexpected illness or accidents and are difficult to budget for.

Tips to Prevent Billing Problems

Billing and insurance can be confusing, so here are some tips to prevent billing problems.

Billing FAQs

Here are some frequently asked questions regarding billing, along with the answers.

Online Bill Payments

This is a free, fast and secure service that allows you to pay your bill online.

List of Charges

Hartford HealthCare has a website that is designed to help you understand the cost of your care.
The site shows the prices for most procedures or other services at each Hartford HealthCare hospital.

Insurance & Managed Care Information

We participate in most insurance & managed care plans in Connecticut to make using our facilities and services as convenient as possible.

Insurance FAQs

Here are some frequently asked questions regarding insurance, along with the answers.

Billing & Insurance Terminology

Here are some common terms you will encounter when dealing with billing and insurance issues.