Online Bill Payments

Paying your bill just got easier.

Hartford HealthCare has recently upgraded its billing system to provide you with a simple, clear and convenient payment experience.

Online Bill PayIt’s now easier than ever to view and manage your medical bills digitally using a mobile device or computer. With our new system you can access bills, make payments and more by visiting:

Convenient, Transparent, Secure
Self-service Your Billing Needs
Receive Bill Alerts
Pay Securely

Here are answers to the most frequently-asked questions.

How do I access my account in your billing system?
To securely view and pay your bills online, visit and enter your Bill ID and date of birth. If you don’t know your Bill ID, click “Find Your Account” and follow the instructions for next steps. Additionally, if you received electronic bill notifications via text message and/or email, click on the link in the message to directly access your account.

Where can I find my Bill ID?

Your Bill ID is a 12-digit number that can be found at the upper right hand corner of your monthly paper statement as well as at the top of electronic bill notifications that you may have received via email.

I do not see a recent visit reflected in the billing system. When will my bill be ready?

Sometimes there is a delay between the time of your visit and when the bill is ready to view. We will promptly alert you when your bill is ready via monthly paper statement, text message and/or email, depending on your notification preferences.

How do I pay my bill?

Hartford HealthCare gives you several ways to pay bills, including:

  • Visiting, retrieving your account and following the payment instructions.
  • Clicking the link displayed in text message and/or email notifications and following the payment instructions.
  • Scanning the QR code printed on your monthly paper statement with your mobile device camera and following the payment instructions.
  • Submitting your payment information over the phone by calling the pay by phone number listed at the bottom of the front page of your monthly paper statement.
  • Mailing check or money order with the payment slip included with your monthly paper statement.

Which payment methods do you accept?

Hartford HealthCare accepts payment via credit/debit card, electronic check payment (ACH), Apple Pay (if you’re using an Apple device), Google Pay (if you’re using an Android device), check and money order. Please do not send cash by mail.

MyChartPLUS, Hartford HealthCare’s electronic health record, is always available and you will be able to pay through MyChartPLUS or through

What if I am unable to pay the total outstanding balance all at once?

Hartford HealthCare understands that paying medical bills can be difficult and we offer flexible payment options to make it easier. Visit to:

  • Set up a custom payment plan by selecting the payment frequency, duration and date of first payment.
  • Make a partial payment by entering the amount that you wish to pay today. Note: You are still responsible for paying the total balance by the payment due date.

Additionally, you can get help by getting in touch with our customer service team at 877.HHC.BILL. Learn more at

How do I sign up to receive or opt out of electronic bill notifications via text message and/or email?

To manage electronic bill notification settings, access your account at and go to “My Account” (click on the circle with your initials at the top right corner of the page). There you can view the contact information that we have on file for you as well as modify bill notification settings. If you don’t see your mobile phone number and/or email address listed or if any of your contact information is incorrect, please contact 877.HHC.BILL to add or update it.

How do you keep my personal and payment information safe?

It’s Hartford HealthCare’s top priority to protect the security of your personal and financial information. Your online payment instructions are sent over a secure internet connection with industry standard encryption (SSL) and electronic payments are sent through a payment processor with guaranteed protection against unauthorized transactions. Hartford HealthCare and agents acting on our behalf will never share your personal information with anybody else.

Download these FAQs

Hartford Hospital Office of Professional Services BillsHartford Hospital Office of Professional Services Bills

If your bill looks similar to the sample statement shown at right, then this is a bill from Hartford Hospital Office of Professional Services.

Pay Your Bill

Credit Cards accepted include:
Online Bill Payment
We can also accept payments from your savings or checking account. Please have your billing statement and bank account or credit card information ready before proceeding.

If you have any questions regarding our online bill payment services, feel free to contact us!

Inside Billing & Insurance: 

Financial Assistance

Hartford HealthCare is committed to meeting your healthcare needs and treating you with compassion from the bedside to the billing office. We realize that most medical expenses are the result of unexpected illness or accidents and are difficult to budget for.

Tips to Prevent Billing Problems

Billing and insurance can be confusing, so here are some tips to prevent billing problems.

Billing FAQs

Here are some frequently asked questions regarding billing, along with the answers.

Online Bill Payments

This is a free, fast and secure service that allows you to pay your bill online.

List of Charges

Hartford HealthCare has a website that is designed to help you understand the cost of your care.
The site shows the prices for most procedures or other services at each Hartford HealthCare hospital.

Insurance & Managed Care Information

We participate in most insurance & managed care plans in Connecticut to make using our facilities and services as convenient as possible.

Insurance FAQs

Here are some frequently asked questions regarding insurance, along with the answers.

Billing & Insurance Terminology

Here are some common terms you will encounter when dealing with billing and insurance issues.