For Patients | Room Amenities

Your Room

Your room assignment at Hartford Hospital is based upon your admitting diagnosis and the bed availability on the day of your admission.

Private Rooms

Private rooms at Hartford Hospital are based on the clinical needs of patients. A private room may be requested, but the room assignment is based on patient’s admitting diagnosis and the bed availability on the day of admission.

Your Hospital Bed

Hospital beds are electronically operated, and your health care team will show you how to work your bed properly. The bedside rails are for your protection. They may be raised at night or during the day if you are resting, recovering from surgery or taking certain medications.

Calling For Assistance

A button to call for assistance is located at your bedside. When you press the button, the patient care unit is alerted that you need assistance, and a light will flash next to your door. A member of the health care team will respond to your signal as soon as possible.

Tobacco-Free Environment

Smoking is a major preventable cause of disease and death. As a health care institution it is the responsibility of Hartford Hospital to provide a tobacco-free environment for its patients, visitors, employees and physicians.

Learn more about our Tobacco-Free Campus Initiative.


Color television is available in all rooms.


Telephones are provided in each room, except in Intensive Care Units. Patients may receive calls in their rooms from 8:00 a.m. until 10:30 p.m. Local calls may be made at any time from the patient’s room by dialing “9” plus the number. To place an internal call, dial 5 and the last four digits of the number. Relatives and friends may call directly by dialing the number on your phone, between 8:00 a.m. and 10:30 p.m. For more information, and information on family and friend conference calling please see Telephone Service in Patient Rooms.

Cellular Telephones & Similar Devices

The use of wireless communication devices is prohibited in critical areas that are dependent on monitoring for life support devices and locations where patients are receiving therapy. The critical areas include but are not limited to:

  • Operating Rooms
  • All Intensive Care Units (ICU’s) and recovery areas
  • Labor and Delivery area
  • Neonatal area
  • Cardiovascular units
  • Cardiac Cath laboratories
  • Emergency Department
  • Hemodialysis areas
  • Imaging (i.e. Radiology) areas
  • All other areas, where patients are intended to undergo invasive procedures under control of electro medical devices.
  • In general, do not use if a patient is in sight (i.e. stretchers in the hallway)
  • The emergency use of wireless communication devices should be kept away from any piece of medical equipment by at least 10 feet.
  • Wireless communication devices may be used in non-patient areas (i.e. stairways, cafeteria, lobbies, on campus grounds outside, conference rooms and offices). 

Wireless Internet Access

Computers and electronic equipment are not allowed in some patient rooms due to biomedical safety standards. Computers are allowed in the cafeteria, all main lobbies, and in the family lounges.

Hartford Hospital provides a wireless local area network (WLAN) which is available in many areas if the hospital. Look for "visitor-hh" when you attempt to connect to a network. Unfortunately we are unable to provide technical support if you have problems accessing this network from your computer.

There are computers with Internet access located in various family lounges throughout the hospital. Please utilize this option if your computer is unable to access the WLAN.


When the mail arrives on your unit, the staff will bring it to you. If you have letters to mail, please give them to a unit staff member. If mail arrives after you are discharged, it will be forwarded to your home address.

Please note that if a patient has opted out of the Hospital’s directory, mail will not be delivered to them, but rather mailed to their home address.

Guest Services